Announcement

Collapse
No announcement yet.

Problem for win gold with offer (Tapjoy)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Problem for win gold with offer (Tapjoy)

    Hello , for your information about complaint with Tapjoy :

    ----------------------------------------------------------------------------------------------------------------------------------
    <[email protected]>
    Hi there!

    Thanks so much for contacting Tapjoy Customer Service!

    ** Please be advised that we have recently had an increase in requests from our users. As a result, we are a bit behind in responding, but please know that we have not forgotten about you, and are working to get caught up as quickly as possible **

    It looks like you need some assistance with your reward for the "Upgrade to level 10 when you play Mobile Strike! " offer. We’re looking forward to helping you out today, but we’ll need some information from you.

    Did you download an additional app to complete the offer?
    If the offer you selected was to download and run another app, please be sure to run the app for a minimum of 2 minutes. If you still have not received your reward, please reply to this message with a screenshot of the app running on your device.

    Did you purchase a product or service?
    If the offer you selected was to purchase a product or subscribe to a service, please provide the confirmation email, billing invoice, or welcome email you received when you completed the offer.

    Did the offer require you to make a phone call?
    If the offer you selected required you to make a phone call, please provide your first and last name, the mobile number you called from, and the date you completed the offer.

    Once we have this information and have verified your eligibility with the advertiser, we’ll be more than happy to get your reward delivered to you as quickly as possible!

    Thanks again for choosing Tapjoy, and please feel free to let us know if you have any other questions or concerns!

    All the best, The Tapjoy Customer Service Team


    ----------------------------------------------------------------------------------------------------------------------------------------------------------------
    Hi , I answer your questions below.

    Did you download an additional app to complete the offer?
    Yes, I downloaded the game Mobile Strike

    Did you purchase a product or service?
    No , it wasn´t necessary for de offer

    Did the offer require you to make a phone call?
    No, only run the game, complete the tutorial, to reach headquarter level 10.

    My user as much in Unkilled as Mobile Strike is ManQ.

    I attach two photos , one of the offer and other the reach level 10 in Mobile Strike.

    Thank you

    Regards.





    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------
    <[email protected]>
    Hello,

    Thank you for being patient with us!

    I’m very sorry to inform you that the advertiser of the “Upgrade to level 10 when you play Mobile Strike! ” offer has determined that your transaction is ineligible for reward because as per Machine Zone, this app was not originally installed through Tapjoy. Since the advertiser has made this decision, we will not be able to award your device for this offer.

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    In the offer don´t say anything of "install through Tapjoy" , I would like to know your opinión if it´s correct that Tapjoy said.

    Regards.


  • #2
    Originally posted by ManQ View Post
    Hello , for your information about complaint with Tapjoy :

    ----------------------------------------------------------------------------------------------------------------------------------
    <[email protected]>
    Hi there!

    Thanks so much for contacting Tapjoy Customer Service!

    ** Please be advised that we have recently had an increase in requests from our users. As a result, we are a bit behind in responding, but please know that we have not forgotten about you, and are working to get caught up as quickly as possible **

    It looks like you need some assistance with your reward for the "Upgrade to level 10 when you play Mobile Strike! " offer. We’re looking forward to helping you out today, but we’ll need some information from you.

    Did you download an additional app to complete the offer?
    If the offer you selected was to download and run another app, please be sure to run the app for a minimum of 2 minutes. If you still have not received your reward, please reply to this message with a screenshot of the app running on your device.

    Did you purchase a product or service?
    If the offer you selected was to purchase a product or subscribe to a service, please provide the confirmation email, billing invoice, or welcome email you received when you completed the offer.

    Did the offer require you to make a phone call?
    If the offer you selected required you to make a phone call, please provide your first and last name, the mobile number you called from, and the date you completed the offer.

    Once we have this information and have verified your eligibility with the advertiser, we’ll be more than happy to get your reward delivered to you as quickly as possible!

    Thanks again for choosing Tapjoy, and please feel free to let us know if you have any other questions or concerns!

    All the best, The Tapjoy Customer Service Team


    ----------------------------------------------------------------------------------------------------------------------------------------------------------------
    Hi , I answer your questions below.

    Did you download an additional app to complete the offer?
    Yes, I downloaded the game Mobile Strike

    Did you purchase a product or service?
    No , it wasn´t necessary for de offer

    Did the offer require you to make a phone call?
    No, only run the game, complete the tutorial, to reach headquarter level 10.

    My user as much in Unkilled as Mobile Strike is ManQ.

    I attach two photos , one of the offer and other the reach level 10 in Mobile Strike.

    Thank you

    Regards.
    Five nights at freddy's


    ----------------------------------------------------------------------------------------------------------------------------------------------------------------------
    <[email protected]>
    Hello,

    Thank you for being patient with us!

    I’m very sorry to inform you that the advertiser of the “Upgrade to level 10 when you play Mobile Strike! ” offer has determined that your transaction is ineligible for reward because as per Machine Zone, this app was not originally installed through Tapjoy. Since the advertiser has made this decision, we will not be able to award your device for this offer.

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------


    In the offer don´t say anything of "install through Tapjoy" , I would like to know your opinión if it´s correct that Tapjoy said.

    Regards.
    Story missions only give the intel on the first completion of it.

    Comment

    Working...
    X