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Tapjoy reward is not working! Customer service is not replying!

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  • Tapjoy reward is not working! Customer service is not replying!

    I find the game is interesting that's why I try to get much gold as possible.
    When I follow the instructions and download a game, named "Mobile Strike" and upgraded the base to level 6.
    The reward system showed that I am yet to complete it.

    It's been since from last week and till today I don't get any update except the standard reply.

    Not sure how's the 1500 gold go but I'm disappointed when you come out something that not workable and ignore your customer, a bad experience with the developer.

  • #2
    Hello Johnmoo,

    please be patient, Tapjoy will get back to you. You contacted their support on Friday and maybe they have a lot of work, so let them have a work day or two to respond. If they don't respond to you within a few days, please contact our customer support directly via an ingame message and we will look into your case.

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    • #3
      Originally posted by krevetak View Post
      Hello Johnmoo,

      please be patient, Tapjoy will get back to you. You contacted their support on Friday and maybe they have a lot of work, so let them have a work day or two to respond. If they don't respond to you within a few days, please contact our customer support directly via an ingame message and we will look into your case.
      Thanks for the reply! Shall wait till this Friday then.

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      • #4
        Originally posted by krevetak View Post
        Hello Johnmoo,

        please be patient, Tapjoy will get back to you. You contacted their support on Friday and maybe they have a lot of work, so let them have a work day or two to respond. If they don't respond to you within a few days, please contact our customer support directly via an ingame message and we will look into your case.
        I think my case is complicated until today I still yet to receive any reply from the customer service...

        Comment


        • #5
          Originally posted by krevetak View Post
          Hello Johnmoo,

          please be patient, Tapjoy will get back to you. You contacted their support on Friday and maybe they have a lot of work, so let them have a work day or two to respond. If they don't respond to you within a few days, please contact our customer support directly via an ingame message and we will look into your case.
          Another 7 days... No reply at all and I think you're ignoring this message also...

          Comment


          • Turkishboy
            Turkishboy commented
            Editing a comment
            Choice another offers

        • #6
          Originally posted by johnmoo View Post
          I find the game is interesting that's why I try to get much gold as possible.
          When I follow the instructions and download a game, named "Mobile Strike" and upgraded the base to level 6.
          The reward system showed that I am yet to complete it.

          It's been since from last week and till today I don't get any update except the standard reply.

          Not sure how's the 1500 gold go but I'm disappointed when you come out something that not workable and ignore your customer, a bad experience with the developer.
          我也是。。之前還可以。後面換手機就都沒辦法收到了

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