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  • User Authentication Failed

    Since yesterday I have been unable to sign into the game getting the 'user authentication failed' message. I tried with different connections and tried clear data and nothing worked. Samsung S9+

  • #2
    Hi, could you please send us your nickname, connection types you use and what country you play from?

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    • #3
      Since yesterday I have been unable to sign into the game getting the 'user authentication failed' message. I tried with different connections and tried clear data and nothing worked. Redmi4

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      • #4
        I'm having the exact same issue, I love this game but I am unable to play on my account (authentication failed) and I really don't want to start from scratch. My user is Archiem117

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        • #5
          Hello Archiem, what device do you use? We'd recommend restarting your phone and starting the game.

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          • #6
            i have the same issue, can someone help?

            ign: 4G63-T
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            • #7
              I got authentication failed message on shadowgun deadzone. (Nickname : saish994, Country: Puerto Rico, Connection type: 5g data t-mobile)

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              • #8
                Shadowgun Deadzone has been closed for several years, sorry. You cannot play anymore.

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                • #9
                  i was facing same error...how can i solve this...

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                  • #10
                    Can you provide more info? What device you play on, what country you live in, where you downloaded the game from, what connection you use?

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